Refund policy

Purchases completed on Keithdfurniture (https://www.keithdfurniture.shop), operated by KEITHD LLC, are protected by our 30-calendar-day return policy beginning on the date of confirmed carrier delivery.

Return Eligibility & Zero Restocking Fee

Return Window: 30 calendar days from the confirmed delivery date.
Restocking Fee: $0.00 (No Restocking Fee) on all qualifying returns.
Required Condition: Merchandise must be unused, unwashed, undamaged, and packed in its original protective carton with all inserts intact.

Return Merchandise Authorization (RMA) Steps

1. Request Authorization: Email support@keithdfurniture.shop within 30 days of delivery with your order number (attach photos if reporting transit breakage).
2. Receive U.S. Return Facility Address: Within 24 business hours, our support desk will issue your RMA number and provide our designated U.S. return warehouse address.
3. Ship with Tracking: Pack the item securely, mark the RMA number on the outer label, and ship via a trackable ground carrier.
4. Inspection & Refund: Following a 2-business-day warehouse inspection, approved refunds are credited back to your original Visa or Mastercard within 3–5 business days.

Return Postage & Cancellations

For items that arrive damaged, defective, or incorrect, KEITHD LLC provides a prepaid return shipping label ($0.00 cost to the customer) upon receiving photo confirmation within 7 days of delivery. For preference-based returns (change of mind), the buyer covers return shipping postage. Orders may be cancelled at $0.00 cost before our daily 2:00 PM (MT) warehouse cutoff by emailing support@keithdfurniture.shop.

Administrative Office Notice: Do not mail returned parcels to our Arizona City administrative office (8589 W Coronado Dr, Arizona City, AZ 85123, United States). That location does not accept physical freight; always obtain an RMA from support@keithdfurniture.shop first.